- Cancellations of previously confirmed services notified more than 48 hours before the commencement of services will not be charged, with the exception of third party costs Alpine Luxury Tours has incurred as a result of the cancellation (activities etc.).
- Cancellations of services between 24 hours to 48 hours of the booked pick up time will be charged at 50% of the confirmed price, with the exception of third party costs Alpine Luxury Tours has incurred as a result of the cancellation (hotels, activities,) which will be charged at 100%.
- Cancellations of services within 24 hours of the booked pick up time will be charged at 100% of the confirmed price.
- ‘No shows’ or cancellations within 24 hours of departure are non-refundable
Heli Hikes and Heli Experiences
- For cancellations 48 hours prior to departure there will be a 50% charge.
- For cancellations 24 hours prior to departure there will be a 100% charge
- Should we be unable to fly due to inclement weather there will be no charge to the client and we will endeavour to roll your reservation to the next available day or offer a full refund.
- Weather: We will make a weather call to all clients on the day of their flight, should weather dictate that we are unable to complete your chosen trip we will offer to take you on an alternative Heli hike or Heli experience if it is suitable, or roll your booking to the next available day and time.
Alpine Luxury Tours will endeavour to accommodate any changes made to dates and times of pre-booked services to avoid implementing the above cancellation clauses, as well as use its discretion for unforeseen circumstances such as illness and flight disruptions and we recommend Travel Insurance.
- Prices are all quoted in NZD