All Experiences:
- Cancellations of previously confirmed services notified more than 48 hours before the commencement of services will not be charged, with the exception of third party costs Alpine Luxury Tours has incurred as a result of the cancellation (activities etc.).
- Cancellations of services between 24 hours to 48 hours of the booked pick up time will be charged at 50% of the confirmed price, with the exception of third party costs Alpine Luxury Tours has incurred as a result of the cancellation (activities,) which will be charged at 100%.
- Cancellations of services within 24 hours of the booked pick up time will be charged at 100% of the confirmed price.
- ‘No shows’ or cancellations within 24 hours of departure are non-refundable
Heli Hikes and Heli Experiences
- For cancellations 48 hours prior to departure there will be a 50% charge.
- For cancellations 24 hours prior to departure there will be a 100% charge
- Should we be unable to fly due to inclement weather there will be no charge to the client and we will endeavour to roll your reservation to the next available day or offer a full refund.
- Weather: We will make a weather call to all clients on the day of their flight, should weather dictate that we are unable to complete your chosen trip we will offer to take you on an alternative Heli hike or Heli experience if it is suitable, or roll your booking to the next available day and time.
Note:
For all Confirmed Bookings – Peak Season dates of December 10th – February 10th of each year :
- You will forfeit the total trip cost (including 100% of all activities booked)
- Helicopter trips impacted by Weather will be rescheduled where possible if the rescheduled day can’t be taken a full refund will be supplied.
- We recommend full travel insurance to be taken by all clients
Note:Public Holiday Surcharges:
- A 15% surcharge will apply to all tours and transfers scheduled over a New Zealand public holiday including applicable regional anniversary days. A full list of applicable 2026 / 2027 / 2028 holidays are as follows:
- 2026:
- New Year’s Day – 1 January 2026
- Day after New Year’s Day – 2 January 2026
- Waitangi Day – 6 February 2026
- Otago Regional Anniversary – 23 March 2026
- Good Friday – 3 April 2026
- Easter Monday – 6 April 2026
- Anzac Day – 25 April 2026 (Observed 27 April 2026)
- King’s Birthday – 1 June 2026
- Matariki – 10 July 2026
- Labour Day – 26 October 2026
- Canterbury Regional Anniversary – 16 December 2026 (observed 13 November 2026)
- Christmas Day – 25 December 2026
- Boxing Day – 26 December 2026 (Observed Monday 28 December 2026)
- 2027:
- New Year’s Day – 1 January 2027
- Day after New Year’s Day – 2 January 2027 (Observed 4 January 2027)
- Waitangi Day – 6 February 2027 (Observed 8 February 2027)
- Otago Regional Anniversary – 23 March 2027 (Observed 24 March 2027)
- Good Friday – 26 March 2027
- Easter Monday – 29 March 2027
- Anzac Day – 25 April 2027 (Observed 26 April 2027)
- King’s Birthday – 7 June 2027
- Matariki – 25 June 2027
- Labour Day – 25 October 2027
- Canterbury Regional Anniversary – 16 December 2027 (observed 12 November 2027)
- Christmas Day – 25 December 2027 (Observed 27 December 2027)
- Boxing Day – 26 December 2027 (Observed Monday 28 December 2027)
- 2028:
- New Year’s Day – 1 January 2028 (Observed 3 January 2028)
- Day after New Year’s Day – 2 January 2028 (Observed 4 January 2028)
- Waitangi Day – 6 February 2028 (Observed 7 February 2028)
- Otago Regional Anniversary – 20 March 2028
- Good Friday – 14 April 2028
- Easter Monday – 17 April 2028
- Anzac Day – 25 April 2028
- King’s Birthday – 5 June 2028
- Matariki – 14 July 2028
- Labour Day – 23 October 2028
- Canterbury Regional Anniversary – 16 December 2028 (observed 17 November 2028)
- Christmas Day – 25 December 2028
- Boxing Day – 26 December 2028
Payments:
- Full payment is required at the time of booking unless previous credit facilities or payment schedule have been approved.
- All prices are quoted in NZD.
Alpine Luxury Tours will endeavour to accommodate any changes made to dates and times of pre-booked services to avoid implementing the above cancellation clauses, as well as use its discretion for unforeseen circumstances such as illness and flight disruptions and we recommend Travel Insurance.
